Question More – the Dunning-Kruger Effect

WHY? It’s every 4-year-old’s favorite question. To them, the whole world is new. They’re trying to make sense of it and they’re full of curiosity. Have you heard of the Dunning-Kruger effect? I hadn’t until the other day. The Dunning-Kruger effect suggests that people who are unskilled or uninformed in a given area tend to believe they are much more competent than they actually are. Driving is a perfect example.   I would describe myself as an excellent driver. I use my turn signal, I drive the speed limit, I don’t use my cell phone in the car, and the only time I’ve been pulled over was for an expired registration sticker, but I had the new one with me and just hadn’t had a chance to put it on yet.   But am I really a good driver? How would I know if I forgot to signal? How would I know if I cut someone off in traffic? I don’t know. And that’s the whole point of the Dunning-Kruger effect. My confidence in my own abilities might be blinding me to the fact that I am actually not so great.   With the Dunning-Kruger effect in mind, we should all embrace the child’s sense of wonder and QUESTION MORE! Here are 3 business-focused topics to get you started:   Why do we do [insert process here] this way? Is there a better, more efficient or more economical way to do it? Pick a process, any process, and evaluate it critically. How you run payroll, how business decisions are made, what accounting software you use, how materials are purchased, how you...