Why Should We Stop Multitasking?

It has come to my attention that I’m distracted. The one task I gave myself this morning was to write this blog. But in the 45 minutes since I sat down to focus on writing, I got a phone call, a couple of text messages, and 5 emails that needed quick responses. Then I...

3 Steps to Successful Email Campaigns

If you’re in the service industry, then you know that success is directly related to customer satisfaction. Happy customers will recommend your company to people they know; they’ll say good things about you; and they’ll become repeat customers. Good customer service...