by Melissa Yarur | Jan 19, 2017 | Uncategorized
Happy New Year everyone! I know, I know. It’s the third week of January and all the holiday decorations are back in storage. But I’m not comfortable writing “2017” yet, so the year still feels new. I’m going to start 2017 by talking about goals. This is related to my...
by Melissa Yarur | Dec 20, 2016 | Uncategorized
I don’t know about you, but I always get reflective around the end of the year. Maybe it has something to do with the weather. Or it could be the sappy holiday music that’s been filling every public space for the last month. At any rate, lately the topic of success...
by Melissa Yarur | Dec 1, 2016 | Uncategorized
Shout out to all firefighters! You are awe-inspiring! You stare danger in the face and take action. You don’t let fear stop you from doing what needs to be done. Firefighters are much in the news these days with the wildfires in the Appalachian Mountains. So when...
by Melissa Yarur | Nov 18, 2016 | Uncategorized
Connect the Dots Memories: Use Pictures to Make Your Bid the One Clients Accept Quick – how do each of these pictures make you feel? We all know the impact a picture can have – more so than words alone and much faster. Pictures trigger...
by Melissa Yarur | Oct 27, 2016 | Uncategorized
Use a Picture to Connect the Real-life You with the Paper Version We talk with a lot of people who say they really like to spend time with their clients – that’s how they make an impression. You’re right: new clients will remember your personality and the impression...
by Melissa Yarur | Oct 6, 2016 | Uncategorized
Problem? What Problem? When an issue arises, how do you react? Do you take immediate action? Impulsive. Do you make a list of possible solutions? Analytical. Do you ignore the problem and hope that it will resolve itself? Passive. I’m an impulsive problem-solver. I...
by Melissa Yarur | Sep 9, 2016 | Uncategorized
A couple weeks ago I wrote about the problems with multitasking and how we can all be more productive if we focus on one task at a time. (Check out that post here.) Now that I’m hyper-aware of multitasking I see it everywhere! We do a lot of multitasking when we...
by Melissa Yarur | Aug 25, 2016 | Uncategorized
It has come to my attention that I’m distracted. The one task I gave myself this morning was to write this blog. But in the 45 minutes since I sat down to focus on writing, I got a phone call, a couple of text messages, and 5 emails that needed quick responses. Then I...
by Melissa Yarur | Aug 11, 2016 | Uncategorized
If you’re in the service industry, then you know that success is directly related to customer satisfaction. Happy customers will recommend your company to people they know; they’ll say good things about you; and they’ll become repeat customers. Good customer service...
by Melissa Yarur | Jul 28, 2016 | Uncategorized
[mpsl slider5796716a83b7e] Yup, that’s right – soon you’ll be able to automate the process of following up with customers! It seems like a small thing, but following up with customers is an easy way to boost sales and provide great customer service. It’s also...
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